WPS Government Health Administrators Portal User Manual
WPS Government Health Administrators Portal User Manual
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Registration, Account Management, and Recertification
Registering for Initial Access
User Login ID and Password Setup and Management
Multi-Factor Authentication: Initial Setup for Email and Telephone
Multi-Factor Authentication (MFA): Google Authenticator
Locating Your NPI Administrator
Recertification of Portal Users
Portal Security and Loss of Account Access
NPI Administrator Functions
Registering as an NPI Administrator
NPI Administrator Responsibilities
Adding a New User by the NPI Administrator
ERA Enrollment Requests or Changes
Claim Transactions and Searches
Medicare Beneficiary Identifier (MBI) Lookup
Part B Claim Submission Through the Portal
Clerical Error Reopenings (CER)
Overpayment Claim Adjustments (OCA)
Medical Documentation Requests
Remittance Advice and Payment Offset Searches
Appeal Submission and Search Overview
Submitting Additional Documentation for a Part A Redetermination via the Message Center
Checking the Status of Appeals Submitted Via the Portal
Checking the Status of Appeals Submitted by Mail or Fax
Requesting a Part A Reconsideration from a Level 1 Appeal (Redetermination)
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