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WPS GHA will be closed for the following holidays:

Holiday Date
Thanksgiving November 28 – 29, 2019
Christmas December 24 – 25, 2019
New Year’s Day January 1, 2020

 

Customer Service Employee Meeting Closure

Our Customer Service lines will close from 8:45 am to 10:30 am CT (9:45 am to 11:30 am ET) on Tuesday, September 17, 2019, to allow our employees to attend a company meeting. Customer Service Representatives will not handle General Inquiries, Appeals, Reopenings, and Provider Enrollment calls during this time. Our EDI lines will remain open. The Interactive Voice Response (IVR) system and the WPS GHA Portal will continue to be available for your use.

Customer Service Training Closures

In order to ensure the quality and consistency of the service we provide, our Customer Service lines will close for training from 7:30 am to 3:30 pm CT (8:30 am to 4:30 pm ET) on the third Friday of the month. Please make note of the next training date and plan ahead for this closure.  Customer Service Representatives will not handle General Inquiries, Appeals, Reopenings, Provider Enrollment, and EDI calls during this time. The Interactive Voice Response (IVR) system and the WPS GHA Portal will continue to be available for your use during any closures.

October 18, 2019
November 15, 2019
December 20, 2019

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Monday-Friday:
10:00 AM - 2:00 PM CT
11:00 AM - 3:00 PM ET

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