Portal User Manual – Recertification of Portal Users
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General Inquiries:
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Inquiries regarding refunds to Medicare - MSP Related
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Secondary.Payer.Inquiry@wpsic.com
Inquiries regarding overpayments NOT associated with MSP
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Reimbursement.Overpayment.
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Questions regarding overpayments associated with MSP related debt
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Questions regarding overpayments NOT associated with MSP related debt
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USPS Mailing Address
WPS GHA
Medicare Provider Enrollment
P.O. Box 8248
Madison, WI 53708-8248
Overnight Delivery
WPS GHA
Medicare Provider Enrollment
1717 W. Broadway
Madison, WI 53713-1834
(866) 234-7331
8:00 AM - 5:00 PM ET, Monday - Friday
USPS Mailing Address
WPS GHA
Medicare Provider Enrollment
P.O. Box 8248
Madison, WI 53708-8248
Overnight Delivery
WPS GHA
Medicare Provider Enrollment
1717 W. Broadway
Madison, WI 53713-1834
(866) 518-3285
7:00 AM - 5:00 PM CT, Monday - Friday
USPS Mailing Address
WPS GHA
Medicare Provider Enrollment
P.O. Box 8248
Madison, WI 53708-8248
Overnight Delivery
WPS GHA
Medicare Provider Enrollment
1717 W. Broadway
Madison, WI 53713-1834
(866) 234-7331
8:00 AM - 5:00 PM ET, Monday - Friday
USPS Mailing Address
WPS GHA
Medicare Provider Enrollment
P.O. Box 8248
Madison, WI 53708-8248
Overnight Delivery
WPS GHA
Medicare Provider Enrollment
1717 W. Broadway
Madison, WI 53713-1834
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Do not submit PHI/PII through email
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(866) 234-7331
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Contact us about Form CMS-588 Electronic Funds Transfer (EFT)
(866) 234-7331
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Financial.Reporting.Inquiry@wpsic.com
Do not submit PHI/PII through email
Questions about Payments, Fee Schedules, and Incentive Programs
(866) 518-3285
7:00 am to 5:00 pm CT (8:00 am to 5:00 pm ET) M-F
Contact us about Form CMS-588 Electronic Funds Transfer (EFT)
(866) 518-3285
7:00 am to 5:00 pm CT (8:00 am to 5:00 pm ET) M-F
Financial.Reporting.Inquiry@wpsic.com
Do not submit PHI/PII through email
Questions about Payments, Fee Schedules, and Incentive Programs
(866) 234-7331
7:00 am to 5:00 pm CT (8:00 am to 5:00 pm ET) M-F
Contact us about Form CMS-588 Electronic Funds Transfer (EFT)
(866) 234-7331
7:00 am to 5:00 pm CT (8:00 am to 5:00 pm ET) M-F
Financial.Reporting.Inquiry@wpsic.com
Do not submit PHI/PII through email
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Mail audit materials:
WPS GHA
ATTN: Audit Supervisor
P.O. Box 8696
Madison, WI 53708-8696
When using a delivery service:
WPS GHA
ATTN: Audit Supervisor
1717 W. Broadway
Madison, WI 53713-1834
Mail audit materials:
WPS GHA
ATTN: Audit Supervisor
P.O. Box 14172
Madison, WI 53708-0172
When using a delivery service:
WPS GHA
ATTN: Audit Supervisor
1717 W. Broadway
Madison, WI 53713-1834
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Questions about Self-Service?
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Try these links first.
Questions about Self-Service?
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Questions about Self-Service?
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Portal User Manual – Recertification of Portal Users
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All users must recertify their accounts annually. Recertification helps to protect patient and provider data by ensuring those individuals who need access to the data will access it properly and use the information for legitimate purposes. The process is very similar to the initial registration process. Users who fail to recertify their accounts by the recertification deadline, or who do not agree to abide by all the portal’s terms of use will have their accounts deactivated.
Recertification Notification
The portal notifies users they are due for recertification 90 days prior to the deadline to allow adequate time to complete the recertification steps. The portal notifies users they are within the recertification window by placing a message on the user’s Dashboard. Users will NOT receive an email notifying them they are due for recertification. This helps to ensure that only active users have active portal accounts.
Recertification Process
Step 1: Once you are within the recertification window, you can begin the recertification process in two ways:
- On your “My Dashboard” page, click the “Recertify” button in the red banner window. (NOTE: The date listed in pop-up window is the date on which you will lose access if you do not recertify your account. You must complete recertification BEFORE the date in the banner window.)
- Click on the gear icon next to your username in the top right corner of the page. If you are due for recertification, there will be an option for “Recertification.”
Step 2: Read and accept the transactional and general terms of use.
- If you decline either user agreement, the portal will immediately disable your account access.
- To accept the terms of the agreements, you must click “I accept” in both the Transactional and General boxes, and then check the box for the statement, “I have read and agree to abide by these Terms of Use for Transactional Areas. I understand that acceptance provides Medicare with an electronic signature.”
- Click the “Next” button to continue.
Step 3: Attest that you have completed (or will complete) your company’s annual security awareness training.
- WPS Government Health Administrators does not mandate what must be included in your company’s security training, nor do we offer a security awareness training course. Your company must determine how to protect itself and your patients from cybersecurity threats (such as phishing) and other fraudulent activity. The content should provide a basic explanation of the need for information security and the need for operations security.
- Select “Yes” to confirm you have completed or will be completing annual training. (NOTE: If you select “No,” the portal will disable your account.)
Step 4: Enter the provider credentials for any one of the Service Locations (NPIs) to which you currently have access. Then choose “Next.”
Step 5: Enter your choice of financial information appearing on a recent remittance advice, and then click “Next.” The remittance advice must be no more than 30 days old. You can enter:
- Patient Medicare number and date of service
- Medicare check number
- Medicare claim number
NOTE: If you have access to more than one NPI, verify that the financial data you are entering belongs to the NPI you entered in the Provider Credentials step.
Step 6: Review, update, and confirm your personal information. Ensure all required fields are complete, and then select “Next.” The portal will display an error message next to each empty or invalid field if you select “Next” before entering the required information.
Step 7: Select and answer three new security questions for your E-Signature Verification, and then select “Next.
Step 8 (NPI Administrators Only): Recertify and accept the NPI Administrator Role Responsibilities.
- Verify the listed NPIs and review the Administrator responsibilities.
- Select “Reaccept Admin Role” to continue recertification.
- If you choose to modify your access to any NPI, go to “My Service Locations.” Once this is done, you will need to complete the recertification process again.
Select “Finish” when the NPI Administrator Recertification steps are complete.
Step 9: You will receive a confirmation message indicating your recertification is complete.
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