Portal User Manual – My Service Locations
Need help?
Contact Us About Claims
Claim Status/Patient Eligibility:
(866) 518-3285
24 hours a day, 7 days a week
Claim Corrections:
(866) 518-3253
7:00 am to 4:30 pm CT M-Th
DDE Navigation & Password Reset: (866) 518-3251
7:00 am to 4:30 pm CT M-F
DDE System Access: (866) 518-3295
7:00 am to 4:30 pm CT M-F
EDI: (866) 518-3285
7:00 am to 5:00 pm CT M-F
General Inquiries:
(866) 518-3285
7:00 am to 5:00 pm CT M-F
Claim Status/Patient Eligibility:
(866) 234-7331
24 hours a day, 7 days a week
Claim Corrections:
(866) 580-5980
8:00 am to 5:30 pm ET M-Th
DDE Navigation & Password Reset: (866) 580-5986
8:00 am to 5:30 pm ET M-F
DDE System Access: (866) 518-3295
8:00 am to 5:30 pm ET M-F
EDI: (866) 234-7331
8:00 am to 5:00 pm ET M-F
General Inquiries:
(866) 234-7331
8:00 am to 5:00 pm ET M-F
Claim Status/Patient Eligibility:
(866) 518-3285
24 hours a day, 7 days a week
Claim Corrections/Reopenings:
(866) 518-3285
7:00 am to 5:00 pm CT M-F
EDI: (866) 518-3285
7:00am to 5:00 pm CT M-F
General Inquiries:
(866) 518-3285
7:00 am to 5:00 pm CT M-F
Claim Status/Patient Eligibility:
(866) 234-7331
24 hours a day, 7 days a week
Claim Corrections/Reopenings:
(866) 234-7331
8:00 am to 5:00 pm ET M-F
EDI: (866) 234-7331
8:00 am to 5:00 pm ET M-F
General Inquiries:
(866) 234-7331
8:00 am to 5:00 pm ET M-F
Need help?
General questions about Medical Review
- (866) 518-3285
7:00 am to 5:00 pm CT M-F
- (866) 234-7331
8:00 am to 5:00 pm ET M-F
- (866) 518-3285
7:00 am to 5:00 pm CT M-F
- (866) 234-7331
8:00 am to 5:00 pm ET M-F
Need help?
Contact Us About Overpayments
Inquiries regarding refunds to Medicare - MSP Related
(866) 518-3285
7:00 am to 5:00 pm CT (8:00 am to 5:00 pm ET) M-Fri
Secondary.Payer.Inquiry@wpsic.com
Inquiries regarding overpayments NOT associated with MSP
(866) 518-3285
7:00 am to 5:00 pm CT (8:00 am to 5:00 pm ET) M-Fri
Reimbursement.Overpayment.
Inquiry@wpsic.com
Inquiries regarding refunds to Medicare - MSP Related
(866) 234-7331
7:00 am to 5:00 pm CT (8:00 am to 5:00 pm ET) M-Fri
Secondary.Payer.Inquiry@wpsic.com
Inquiries regarding overpayments NOT associated with MSP
(866) 234-7331
7:00 am to 5:00 pm CT (8:00 am to 5:00 pm ET) M-Fri
Reimbursement.Overpayment.
Inquiry@wpsic.com
Questions regarding overpayments associated with MSP related debt
(866) 518-3285
7:00 am to 5:00 pm CT (8:00 am to 5:00 pm ET) M-Fri
Secondary.Payer.Inquiry@wpsic.com
Questions regarding overpayments NOT associated with MSP related debt
(866) 518-3285
7:00 am to 5:00 pm CT (8:00 am to 6:00pm ET) M-Fri
Payment.Recovery.Inquiry@wpsic.com
Questions regarding overpayments associated with MSP related debt
(866) 234-7331
7:00 am to 5:00 pm CT (8:00 am to 5:00 pm ET) M-Fri
Secondary.Payer.Inquiry@wpsic.com
Questions regarding overpayments NOT associated with MSP related debt
(866) 234-7331
8:00 am to 5:00 pm ET (7:00 am to 4:00pm CT) M-Fri
Payment.Recovery.Inquiry@wpsic.com
Need help?
Contact us about Appeals
7:00 am to 5:00 pm CT M-F
8:00 am to 5:00 pm ET M-F
7:00 am to 5:00 pm CT M-F
8:00 am to 5:00 pm ET M-F
Need help?
Contact Us About Provider Enrollment
(866) 518-3285
7:00 AM - 5:00 PM CT, Monday - Friday
USPS Mailing Address
WPS GHA
Medicare Provider Enrollment
P.O. Box 8248
Madison, WI 53708-8248
Overnight Delivery
WPS GHA
Medicare Provider Enrollment
1717 W. Broadway
Madison, WI 53713-1834
(866) 234-7331
8:00 AM - 5:00 PM ET, Monday - Friday
USPS Mailing Address
WPS GHA
Medicare Provider Enrollment
P.O. Box 8248
Madison, WI 53708-8248
Overnight Delivery
WPS GHA
Medicare Provider Enrollment
1717 W. Broadway
Madison, WI 53713-1834
(866) 518-3285
7:00 AM - 5:00 PM CT, Monday - Friday
USPS Mailing Address
WPS GHA
Medicare Provider Enrollment
P.O. Box 8248
Madison, WI 53708-8248
Overnight Delivery
WPS GHA
Medicare Provider Enrollment
1717 W. Broadway
Madison, WI 53713-1834
(866) 234-7331
8:00 AM - 5:00 PM ET, Monday - Friday
USPS Mailing Address
WPS GHA
Medicare Provider Enrollment
P.O. Box 8248
Madison, WI 53708-8248
Overnight Delivery
WPS GHA
Medicare Provider Enrollment
1717 W. Broadway
Madison, WI 53713-1834
Need help?
Contact us about Policies
- (866) 518-3285 - General questions about Policies
7:00 am to 5:00 pm CT M-F
- (866) 234-7331 - General questions about Policies
8:00 am to 5:00 pm ET M-F
- (866) 518-3285 - General questions about Policies
7:00 am to 5:00 pm CT M-F
- (866) 234-7331 - General questions about Policies
8:00 am to 5:00 pm ET M-F
LCD Reconsideration Request: Policycomments@wpsic.com
Draft LCD Comments: Policycomments@wpsic.com
IDE Submissions: IDE.mailbox@wpsic.com
RSVP for Open Meeting and CAC: LCDCAC@wpsic.com
Questions about Payments and Incentive Programs
(866) 518-3285
7:00 am to 5:00 pm CT (8:00 am to 5:00 pm ET) M-F
Contact us about Form CMS-588 Electronic Funds Transfer (EFT)
(866) 518-3285
7:00 am to 5:00 pm CT (8:00 am to 5:00 pm ET) M-F
Financial.Reporting.Inquiry@wpsic.com
Do not submit PHI/PII through email
Questions about Payments and Incentive Programs
(866) 234-7331
7:00 am to 5:00 pm CT (8:00 am to 5:00 pm ET) M-F
Contact us about Form CMS-588 Electronic Funds Transfer (EFT)
(866) 234-7331
7:00 am to 5:00 pm CT (8:00 am to 5:00 pm ET) M-F
Financial.Reporting.Inquiry@wpsic.com
Do not submit PHI/PII through email
Questions about Payments, Fee Schedules, and Incentive Programs
(866) 518-3285
7:00 am to 5:00 pm CT (8:00 am to 5:00 pm ET) M-F
Contact us about Form CMS-588 Electronic Funds Transfer (EFT)
(866) 518-3285
7:00 am to 5:00 pm CT (8:00 am to 5:00 pm ET) M-F
Financial.Reporting.Inquiry@wpsic.com
Do not submit PHI/PII through email
Questions about Payments, Fee Schedules, and Incentive Programs
(866) 234-7331
7:00 am to 5:00 pm CT (8:00 am to 5:00 pm ET) M-F
Contact us about Form CMS-588 Electronic Funds Transfer (EFT)
(866) 234-7331
7:00 am to 5:00 pm CT (8:00 am to 5:00 pm ET) M-F
Financial.Reporting.Inquiry@wpsic.com
Do not submit PHI/PII through email
Need help?
Need help?
Mail audit materials:
WPS GHA
ATTN: Audit Supervisor
P.O. Box 8696
Madison, WI 53708-8696
When using a delivery service:
WPS GHA
ATTN: Audit Supervisor
1717 W. Broadway
Madison, WI 53713-1834
Mail audit materials:
WPS GHA
ATTN: Audit Supervisor
P.O. Box 14172
Madison, WI 53708-0172
When using a delivery service:
WPS GHA
ATTN: Audit Supervisor
1717 W. Broadway
Madison, WI 53713-1834
Need help?
Try these links first.
Questions about Self-Service?
(866) 518-3285
7:00 am to 5:00 pm CT M-F
Try these links first.
Questions about Self-Service?
(866) 518-3285
7:00 am to 5:00 pm CT M-F
Try these links first.
Questions about Self-Service?
(866) 234-7331
8:00 am to 5:00 pm ET M-F
Try these links first.
Questions about Self-Service?
(866) 234-7331
8:00 am to 5:00 pm ET M-F
Portal User Manual – My Service Locations
You currently have jurisdiction selected, however this page only applies to these jurisdiction(s): .
Print the complete Portal User Manual
Use this page to view, manage, and modify your service locations (NPIs), including performing the following tasks:
- Request access to additional NPIs
- View your Primary Service Location
- Determine which NPIs still require approval by an NPI Administrator (Pending Locations)
- Resolve Blackout NPIs by self-registering as a new NPI Administrator
- Remove your access to an NPI
- Modify your level of access to an NPI (current NPI Administrators only)
NOTE: The practice addresses used in the WPS Government Health Administrators Portal come directly from Medicare’s enrollment records. You cannot update your group’s practice address in the portal. If you believe your group’s address is incorrect, log into the Provider Enrollment, Chain, and Owner System (PECOS) to verify the address on file for your group. (You must be the Practitioner, the Authorized or Designated Official for the provider organization, or the official contact person to access PECOS.)
Requesting Access to Additional NPIs
Follow these steps to request access to additional service locations.
- Click the “Request Access” button at the top of the My Service Locations page.
- Enter the NPI, PTAN, and TIN of the location you want to access and then click “Request Access.”
- Depending on the number of NPI Administrator the NPI already has, the portal may give you the option of Registering as an NPI Administrator or you may need to wait for an administrator to approve your access request.
- If the NPI currently has no NPI Administrators, the portal will ask you to accept the role and complete the self-registration process. (NOTE: If you are unwilling or unable to accept the role of the administrator, your access to the NPI will remain pending until another person becomes the administrator.)
- If there is currently only one NPI Administrator, you will have the choice to accept or decline the administrator role.
- If the NPI already has two or more NPI Administrators, the portal will notify them of your pending request. The current administrators will approve or deny your request and determine your level of access (Standard or Eligibility).
My Primary Service Location
Your Primary Service Location is generally the NPI you use most often to look up information in the portal. By default, it is the first NPI you used to register for portal access. If you would like to change the NPI listed as your Primary Service Location, you may do so by updating your Provider Billing Credentials on your My Profile page.
Pending Service Locations
If you have any access requests waiting for approval by an NPI Administrator, you can find a list of them in the Pending Service Locations section. You will only see this section if you have a pending request.
Please remember that WPS staff cannot grant access to an NPI. If you have any questions about the status of an access request, contact the NPI Administrator for the NPI. Click the Find My Admin button to locate the contact information for each NPI’s administrator(s).
Blackout Service Locations (NPIs)
All Blackout Service Locations are NPIs that do not currently have an NPI Administrator. You will only see this section if you have Blackout NPIs.
If you are willing and able to become the NPI Administrator for the blackout NPI, click the Accept Role button to begin the process of Registering as an NPI Administrator.
My Service Locations
This section shows a list of all the NPIs to which you have access. If you have access to multiple NPIs, you can click on the column headings to sort the data by that column.
The actions available for each NPI differ depending on your level of access to the NPI. NPI Administrators can modify their level of access for the NPIs they administer. Standard and Eligibility users can view their level of access and lookup their NPI Administrators. See below for details about the information available in each column.
NOTE: In the example below, the user is an NPI Administrator for the first NPI and a Standard user for the second NPI. The portal displays the appropriate actions available to the user for each NPI.
NPI Column
Clicking an NPI in the NPI column will show additional information about the NPI. If you are the NPI Administrator, will also have a “View Users for this NPI” link that allows you to view and manage the other users registered under the NPI.
Access Type Column
This column shows the type of access you have for each NPI. Depending on your level of access, you can perform different tasks related to each service location.
- If you have Standard or Eligibility Access, you can locate your NPI Administrator by clicking the Find My Admin button.
- If you are an NPI Administrator, you have the option to reduce your level of access. Click the radio button next to your level of access, and then click “Save Changes” at the bottom of the page. (NOTE: Once you save your changes, you will not be able to change your level of access because you are no longer an administrator.)
Tools Column
The Tools column contains a Remove button for each NPI to allow you to completely remove your access to that Service Location. If you no longer need access to an NPI, you should remove your access to ensure you are compliant with HIPAA standards. Click “Save Changes” to remove your access effective immediately.
NOTE: If you click the Remove button by accident, click “Cancel” or “Undo” to back out without saving the changes.
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