Portal User Manual – Multi-Factor Authentication: Initial Setup for Email and Telephone
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WPS GHA
Medicare Provider Enrollment
P.O. Box 8248
Madison, WI 53708-8248
Overnight Delivery
WPS GHA
Medicare Provider Enrollment
1717 W. Broadway
Madison, WI 53713-1834
(866) 234-7331
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USPS Mailing Address
WPS GHA
Medicare Provider Enrollment
P.O. Box 8248
Madison, WI 53708-8248
Overnight Delivery
WPS GHA
Medicare Provider Enrollment
1717 W. Broadway
Madison, WI 53713-1834
(866) 518-3285
7:00 AM - 5:00 PM CT, Monday - Friday
USPS Mailing Address
WPS GHA
Medicare Provider Enrollment
P.O. Box 8248
Madison, WI 53708-8248
Overnight Delivery
WPS GHA
Medicare Provider Enrollment
1717 W. Broadway
Madison, WI 53713-1834
(866) 234-7331
8:00 AM - 5:00 PM ET, Monday - Friday
USPS Mailing Address
WPS GHA
Medicare Provider Enrollment
P.O. Box 8248
Madison, WI 53708-8248
Overnight Delivery
WPS GHA
Medicare Provider Enrollment
1717 W. Broadway
Madison, WI 53713-1834
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Contact us about Form CMS-588 Electronic Funds Transfer (EFT)
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Financial.Reporting.Inquiry@wpsic.com
Do not submit PHI/PII through email
Questions about Payments, Fee Schedules, and Incentive Programs
(866) 234-7331
7:00 am to 5:00 pm CT (8:00 am to 5:00 pm ET) M-F
Contact us about Form CMS-588 Electronic Funds Transfer (EFT)
(866) 234-7331
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Financial.Reporting.Inquiry@wpsic.com
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Mail audit materials:
WPS GHA
ATTN: Audit Supervisor
P.O. Box 8696
Madison, WI 53708-8696
When using a delivery service:
WPS GHA
ATTN: Audit Supervisor
1717 W. Broadway
Madison, WI 53713-1834
Mail audit materials:
WPS GHA
ATTN: Audit Supervisor
P.O. Box 14172
Madison, WI 53708-0172
When using a delivery service:
WPS GHA
ATTN: Audit Supervisor
1717 W. Broadway
Madison, WI 53713-1834
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Try these links first.
Questions about Self-Service?
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Portal User Manual – Multi-Factor Authentication: Initial Setup for Email and Telephone
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CMS requires Medicare contractors to use Multi-Factor Authentication (MFA) in the secure areas of their websites. MFA provides two layers of security to safeguard both patient and provider information.
Users set up MFA when registering for the access to the WPS Government Health Administrators Portal. You can receive an MFA verification code in three ways:
- Telephone call (for direct lines only)
- Google Authenticator mobile app
An MFA code will usually be valid for 12 hours once you enter it during the login process. However, if you log into the portal from different computers during the day, or if you have a dynamic IP (Internet Protocol) address, you may need to request a new MFA code each time you log in. (Contact your company’s IT department if you have questions about static and dynamic IP addresses.)
New portal users will see the screen below when accessing the portal for the first time:
Click “Continue” to begin the setup process. Initially, you will provide your email address and/or direct telephone number to allow you to receive the MFA verification code. While you are only required to set up one option, we recommend users set up both the email and telephone options. Setting up both options allow you to have a backup method of receiving your MFA code if your primary method is not working.
Setup MFA by Email
Step 1: Click the Setup Email & Telephone button
Step 2: Enter your email address in the appropriate box (or, if your email address is pre-populated, verify the email address is the one you want to use to receive the MFA code) and click the Send Code button.
Step 3: Check your email for an automated message from GHAPortal_noreply@wpsic.com. We send the email immediately, but it may take several minutes for the email to appear in your inbox. Remember to check your Spam or Junk folder for the email if you do not receive the email immediately.
NOTE: If you have trouble receiving our emails, contact your company’s IT department or system administrator to ask them to whitelist the email address or domain name.
Step 4: Once you receive the email, enter the MFA code from the email in the Verification Code field and click the Verify Code button.
NOTE: You must enter the MFA code into the Verification Code field within one hour of receiving it or it will expire. If your code expires, you will need to request a new code.
Step 5: If you do not receive the email containing the MFA code, or if the code does not work, click on the “Back to Previous Step” link to request a new code.
Step 6: Once you successfully verify your email address using the MFA code you received, you will see a green check mark with the word “Verified” next to it.
Step 7: Follow the steps below to set up MFA by telephone or click “Continue” to go to the Dashboard.
Setup MFA by Telephone
Step 1: Enter your telephone number in the appropriate box (or, if your telephone number is pre-populated, verify the telephone number is the one you want to use to receive the MFA code).
NOTE: The telephone number must be a direct line (landline or mobile). It cannot be a telephone number that requires the caller to enter an extension or select a routing option from a menu.
Step 2: Click the Send Code button.
Step 3: You will receive an automated telephone call from WPS with the following message:
“Hello. Thank you for using the WPS GHA Multi-Factor Authentication phone verification option. Your code is: [randomly generated six-digit number]. Again, your code is: [repeat of six-digit number]. Remember, you should not share this code with anyone else, and no one from WPS GHA will ever ask for this code. Goodbye.”
Step 4: Enter the MFA code from the telephone call in the Verification Code field and click the Verify Code button.
NOTE: You must enter the MFA code into the Verification Code field within one hour of receiving it or it will expire. If your code expires, you will need to request a new code.
Step 5: Once you successfully verify your telephone number using the MFA code you received, you will see a green check mark with the word “Verified” next to it.
Step 6: Click “Continue” to proceed to the next step.
Updating your Email Address or Telephone Number for MFA
If the email address or phone number you use to receive your MFA codes changes, follow the steps below to update them. Changing the information on your account profile DOES NOT change your email address or phone number for MFA (or vice versa).
Step 1: Log into the portal and click on the “My Profile” link in the left-hand navigation.
Step 2: Click on the MFA tab at the top of the screen
Step 3: Select the option you are changing (email address or telephone number) and enter in the correct information .
Step 4: Click “Send Code” to send an MFA verification code to the new email address or telephone number.
Step 5: Once you receive the code, enter it in the appropriate box and click “Verify and Finish.”
Step 6: The message at the top of the page will indicate, “You have successfully updated your Multi-Factor Authentication methods."
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