Portal User Manual – Multi-Factor Authentication: Initial Setup for Email and Telephone

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Portal User Manual – Multi-Factor Authentication: Initial Setup for Email and Telephone

Published on Aug 09 2021, Last Updated on Feb 25 2022

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CMS requires Medicare contractors to use Multi-Factor Authentication (MFA) in the secure areas of their websites. MFA provides two layers of security to safeguard both patient and provider information.

Users set up MFA when registering for the access to the WPS Government Health Administrators Portal. You can receive an MFA verification code in three ways:

Email
Telephone call (for direct lines only)
Google Authenticator mobile app

An MFA code will usually be valid for 12 hours once you enter it during the login process. However, if you log into the portal from different computers during the day, or if you have a dynamic IP (Internet Protocol) address, you may need to request a new MFA code each time you log in. (Contact your company’s IT department if you have questions about static and dynamic IP addresses.)

New portal users will see the screen below when accessing the portal for the first time:

Multi-Factor Authentication - initial visit

Click “Continue” to begin the setup process. Initially, you will provide your email address and/or direct telephone number to allow you to receive the MFA verification code. While you are only required to set up one option, we recommend users set up both the email and telephone options. Setting up both options allow you to have a backup method of receiving your MFA code if your primary method is not working.

Setup MFA by Email

Step 1: Click the Setup Email & Telephone button

MFA - Setup email and telephone

Step 2: Enter your email address in the appropriate box (or, if your email address is pre-populated, verify the email address is the one you want to use to receive the MFA code) and click the Send Code button.

MFA setup - Enter email address

Step 3: Check your email for an automated message from GHAPortal_noreply@wpsic.com. We send the email immediately, but it may take several minutes for the email to appear in your inbox. Remember to check your Spam or Junk folder for the email if you do not receive the email immediately.

NOTE: If you have trouble receiving our emails, contact your company’s IT department or system administrator to ask them to whitelist the email address or domain name.

MFA verification code email
Step 4: Once you receive the email, enter the MFA code from the email in the Verification Code field and click the Verify Code button.

NOTE: You must enter the MFA code into the Verification Code field within one hour of receiving it or it will expire. If your code expires, you will need to request a new code.

MFA window - Enter verification code from email
Step 5: If you do not receive the email containing the MFA code, or if the code does not work, click on the “Back to Previous Step” link to request a new code.

Step 6: Once you successfully verify your email address using the MFA code you received, you will see a green check mark with the word “Verified” next to it.

MFA setup - telephone

Step 7: Follow the steps below to set up MFA by telephone or click “Continue” to go to the Dashboard.

Setup MFA by Telephone

Step 1: Enter your telephone number in the appropriate box (or, if your telephone number is pre-populated, verify the telephone number is the one you want to use to receive the MFA code).

NOTE: The telephone number must be a direct line (landline or mobile). It cannot be a telephone number that requires the caller to enter an extension or select a routing option from a menu.

Step 2: Click the Send Code button.
MFA set up - Telephone

Step 3: You will receive an automated telephone call from WPS with the following message:

“Hello. Thank you for using the WPS GHA Multi-Factor Authentication phone verification option. Your code is: [randomly generated six-digit number]. Again, your code is: [repeat of six-digit number]. Remember, you should not share this code with anyone else, and no one from WPS GHA will ever ask for this code. Goodbye.”

Step 4: Enter the MFA code from the telephone call in the Verification Code field and click the Verify Code button.

NOTE: You must enter the MFA code into the Verification Code field within one hour of receiving it or it will expire. If your code expires, you will need to request a new code.
MFA Verification Code for telephone

Step 5: Once you successfully verify your telephone number using the MFA code you received, you will see a green check mark with the word “Verified” next to it.

MFA email and phone verification complete

Step 6: Click “Continue” to proceed to the next step.

Updating your Email Address or Telephone Number for MFA

If the email address or phone number you use to receive your MFA codes changes, follow the steps below to update them. Changing the information on your account profile DOES NOT change your email address or phone number for MFA (or vice versa).

Step 1: Log into the portal and click on the “My Profile” link in the left-hand navigation.

My Profile link in left navigation menu

Step 2: Click on the MFA tab at the top of the screen

MFA button on My Profile page

Step 3: Select the option you are changing (email address or telephone number) and enter in the correct information .
MFA email and telephone options

Step 4: Click “Send Code” to send an MFA verification code to the new email address or telephone number.

Send MFA code button

Step 5: Once you receive the code, enter it in the appropriate box and click “Verify and Finish.”

MFA code sent for verification

Step 6: The message at the top of the page will indicate, “You have successfully updated your Multi-Factor Authentication methods."

Confirmation of update of MFA methods

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Portal User Manual – Multi-Factor Authentication: Initial Setup for Email and Telephone

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Portal User Manual – Multi-Factor Authentication: Initial Setup for Email and Telephone

Setup MFA by Email

Setup MFA by Telephone

Updating your Email Address or Telephone Number for MFA

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