Entering Data by Using Touch Tones
IVR conversion tools can assist you in converting alphabetic data into a numeric format for entering into the IVR via the touch-tone feature.
- The Beneficiary Name Converter tool changes a beneficiary name into numbers
- The PTAN and Beneficiary Medicare Number Converter tool converts an alphanumeric PTAN or a beneficiary Medicare number into numbers
Use the tools below to convert letters into their numeric equivalent. Press the "Enter" or "Tab" key on your keyboard to generate the output. The Beneficiary Name Converter converts beneficiary names into numbers you may enter into the IVR using telephone touch-tones. The PTAN and Beneficiary Medicare Number Converter tool converts alphanumeric provider PTANs and Beneficiary Medicare numbers into numeric output you may enter into the IVR using telephone touch-tones.
How to Enter a Medicare Number, NPI, PTAN, or TIN
To enter numeric values, simply use the corresponding numbers on the touch-tone keypad. To enter letters, use the * (star) key followed by the number where the letter appears followed by the position of the letter. Note: there are exceptions to the keypad rule for entering letters Q, R, S, and Z.
Conversion Table for Common Letters
- To enter Medicare number 123456789A, key 123456789 *21 (*21 = A, A is on the number 2 key in the first position)
- To enter Medicare number 999888777D2, key 999888777 *31 2 (*31 = D, D is on the number 3 key in the first position)
- To enter PTAN I0462J, key *43 0462 *51 (*43 = I, I is on the number 4 key in the third position; *51 = J, J is on the number 5 key in the first position)
- To enter PTAN P6Q3462, key *71 6 *11 3462 (*71 = P, P is on the number 7 key in the first position; *11 = Q, Q is one of the exceptions noted above)
- To enter NPI 9999988888, key 9999988888
- To enter the last five digits of TIN 112233445, key 33445
How to Enter a Patient's Name
To enter a patient’s name, use the numbers on the telephone keypad that correspond to the letters in the name. You only need to enter the first six characters of the patient’s last name followed by the first initial. If the last name is hyphenated, you must enter both names. If the last name is followed by a suffix, you must enter the suffix.
You only need to enter the first six characters of the patient’s last name followed by the first initial.
|John Smith, Jr.||76484575; S = 7; M = 6; I = 4; T = 8; H = 4; J = 5; R = 7; J = 5|
|Suzy Que||7873; Q =7; U = 8; E = 3; S=7|
|Jane Doe-Smith||363764845; D = 3; O = 6; E = 3; S = 7; M = 6; I = 4; T = 8; H = 4; J = 5|
Medicare policies can vary by state and are different for Part A and Part B.
Please click a jurisdiction below.