IVR Operating Guide – Entering Data

Web Content Viewer

Actions

Web Content Viewer

Actions

IVR Operating Guide – Entering Data

Published on Mar 23 2016, Last Updated on Jun 21 2022

← back-to-previous-page

Jurisdictions: J8A,J5A,J8B,J5B

Print the complete IVR Operating Guide

Entering Data by Using Touch Tones

IVR conversion tools can assist you in converting alphabetic data into a numeric format for entering into the IVR via the touch-tone feature.

The Beneficiary Name Converter tool changes a beneficiary name into numbers; please remember you only need to enter the first six letters of the beneficiary’s last name and initial of first name
The PTAN and Beneficiary Medicare Number Converter tool converts an alphanumeric PTAN or a beneficiary Medicare number into numbers

Use the tools below to convert letters into their numeric equivalent. Press the "Enter" or "Tab" key on your keyboard to generate the output. The Beneficiary Name Converter converts beneficiary names into numbers you may enter into the IVR using telephone touch-tones. Remember to only enter the first six letters of the beneficiary’s last name and initial of first name. The PTAN and Beneficiary Medicare Number Converter tool converts alphanumeric provider PTANs and Beneficiary Medicare numbers into numeric output you may enter into the IVR using telephone touch-tones.

bene-name-converter

Enter the last name (first 6 letters only) and initial of the first name:
bene_name_results

ptan_hic_converter

ptan_hic_instructions:
ptan_hic_results:

How to Enter a Medicare Number, NPI, PTAN, or TIN

To enter numeric values, simply use the corresponding numbers on the touch-tone keypad. To enter letters, use the * (star) key followed by the number where the letter appears followed by the position of the letter. Note: there are exceptions to the keypad rule for entering letters Q, R, S, and Z.

Conversion Table for Common Letters

Letter	Numerical Equivalent
A	*21
B	*22
C	*23
D	*31
M	*61
Q	*11
R	*72
S	*73
T	*81
W	*91
Z	*12

To enter Medicare number 123456789A, key 123456789 *21 (*21 = A, A is on the number 2 key in the first position)
To enter Medicare number 999888777D2, key 999888777 *31 2 (*31 = D, D is on the number 3 key in the first position)
To enter Medicare number 1A23BC4DE56, key 1 *21 2 3 *22 *23 4 *31 *32 5 6 (*21 = A, *22 = B, *23 = C, *31 = D, *32 = E)
To enter PTAN I0462J, key *43 0462 *51 (*43 = I, I is on the number 4 key in the third position; *51 = J, J is on the number 5 key in the first position)
To enter PTAN P6Q3462, key *71 6 *11 3462 (*71 = P, P is on the number 7 key in the first position; *11 = Q, Q is one of the exceptions noted above)
To enter NPI 9999988888, key 9999988888
To enter the last five digits of TIN 112233445, key 33445

How to Enter a Patient's Name

To enter a patient’s name, use the numbers on the telephone keypad that correspond to the letters in the name. You only need to enter the first six letters of the patient’s last name followed by the first name initial. If the last name is hyphenated, you must enter both names. If the last name is followed by a suffix, you must enter the suffix.

You only need to enter the first six letters of the patient’s last name followed by the first name initial.

Name	Entered As
John Smith, Jr.	7648455; S = 7; M = 6; I = 4; T = 8; H = 4; J = 5; J = 5
Suzy Que	7873; Q =7; U = 8; E = 3; S=7
Jane Doe-Smith	3637645; D = 3; O = 6; E = 3; S = 7; M = 6; I = 4; J = 5

global-tags: J8A,J5A,J8B,J5B

Web Content Viewer

Actions

NPI_MODAL_PART_B_TITLE	NPI_MODAL_PART_A_TITLE
J5B RADIO NPI_MODAL_J5B_RADIO	J5A RADIO NPI_MODAL_J5A_RADIO
INB NPI_MODAL_INB_RADIO	NTA NPI_MODAL_NTA_RADIO
MIB NPI_MODAL_MIB_RADIO	INA NPI_MODAL_INA_RADIO
	MIA NPI_MODAL_MIA_RADIO

IVR Operating Guide – Entering Data

Need help?

Need help?

Need help?

Need help?

Need help?

Need help?

Need help?

Need help?

Need help?

Need help?

IVR Operating Guide – Entering Data

bene-name-converter

ptan_hic_converter

global-tags: J8A,J5A,J8B,J5B