Portal User Manual – Editing User Accounts
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General Inquiries:
(866) 234-7331
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Claim Status/Patient Eligibility:
(866) 518-3285
24 hours a day, 7 days a week
Claim Corrections/Reopenings:
(866) 518-3285
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EDI: (866) 518-3285
7:00am to 5:00 pm CT M-F
General Inquiries:
(866) 518-3285
7:00 am to 5:00 pm CT M-F
Claim Status/Patient Eligibility:
(866) 234-7331
24 hours a day, 7 days a week
Claim Corrections/Reopenings:
(866) 234-7331
8:00 am to 5:00 pm ET M-F
EDI: (866) 234-7331
8:00 am to 5:00 pm ET M-F
General Inquiries:
(866) 234-7331
8:00 am to 5:00 pm ET M-F
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Inquiries regarding refunds to Medicare - MSP Related
(866) 234-7331
7:00 am to 5:00 pm CT (8:00 am to 5:00 pm ET) M-Fri
Secondary.Payer.Inquiry@wpsic.com
Inquiries regarding overpayments NOT associated with MSP
(866) 234-7331
7:00 am to 5:00 pm CT (8:00 am to 5:00 pm ET) M-Fri
Reimbursement.Overpayment.
Inquiry@wpsic.com
Questions regarding overpayments associated with MSP related debt
(866) 518-3285
7:00 am to 5:00 pm CT (8:00 am to 5:00 pm ET) M-Fri
Secondary.Payer.Inquiry@wpsic.com
Questions regarding overpayments NOT associated with MSP related debt
(866) 518-3285
7:00 am to 5:00 pm CT (8:00 am to 6:00pm ET) M-Fri
Payment.Recovery.Inquiry@wpsic.com
Questions regarding overpayments associated with MSP related debt
(866) 234-7331
7:00 am to 5:00 pm CT (8:00 am to 5:00 pm ET) M-Fri
Secondary.Payer.Inquiry@wpsic.com
Questions regarding overpayments NOT associated with MSP related debt
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Payment.Recovery.Inquiry@wpsic.com
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USPS Mailing Address
WPS GHA
Medicare Provider Enrollment
P.O. Box 8248
Madison, WI 53708-8248
Overnight Delivery
WPS GHA
Medicare Provider Enrollment
1717 W. Broadway
Madison, WI 53713-1834
(866) 234-7331
8:00 AM - 5:00 PM ET, Monday - Friday
USPS Mailing Address
WPS GHA
Medicare Provider Enrollment
P.O. Box 8248
Madison, WI 53708-8248
Overnight Delivery
WPS GHA
Medicare Provider Enrollment
1717 W. Broadway
Madison, WI 53713-1834
(866) 518-3285
7:00 AM - 5:00 PM CT, Monday - Friday
USPS Mailing Address
WPS GHA
Medicare Provider Enrollment
P.O. Box 8248
Madison, WI 53708-8248
Overnight Delivery
WPS GHA
Medicare Provider Enrollment
1717 W. Broadway
Madison, WI 53713-1834
(866) 234-7331
8:00 AM - 5:00 PM ET, Monday - Friday
USPS Mailing Address
WPS GHA
Medicare Provider Enrollment
P.O. Box 8248
Madison, WI 53708-8248
Overnight Delivery
WPS GHA
Medicare Provider Enrollment
1717 W. Broadway
Madison, WI 53713-1834
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Contact us about Form CMS-588 Electronic Funds Transfer (EFT)
(866) 518-3285
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Financial.Reporting.Inquiry@wpsic.com
Do not submit PHI/PII through email
Questions about Payments and Incentive Programs
(866) 234-7331
7:00 am to 5:00 pm CT (8:00 am to 5:00 pm ET) M-F
Contact us about Form CMS-588 Electronic Funds Transfer (EFT)
(866) 234-7331
7:00 am to 5:00 pm CT (8:00 am to 5:00 pm ET) M-F
Financial.Reporting.Inquiry@wpsic.com
Do not submit PHI/PII through email
Questions about Payments, Fee Schedules, and Incentive Programs
(866) 518-3285
7:00 am to 5:00 pm CT (8:00 am to 5:00 pm ET) M-F
Contact us about Form CMS-588 Electronic Funds Transfer (EFT)
(866) 518-3285
7:00 am to 5:00 pm CT (8:00 am to 5:00 pm ET) M-F
Financial.Reporting.Inquiry@wpsic.com
Do not submit PHI/PII through email
Questions about Payments, Fee Schedules, and Incentive Programs
(866) 234-7331
7:00 am to 5:00 pm CT (8:00 am to 5:00 pm ET) M-F
Contact us about Form CMS-588 Electronic Funds Transfer (EFT)
(866) 234-7331
7:00 am to 5:00 pm CT (8:00 am to 5:00 pm ET) M-F
Financial.Reporting.Inquiry@wpsic.com
Do not submit PHI/PII through email
Need help?
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Mail audit materials:
WPS GHA
ATTN: Audit Supervisor
P.O. Box 8696
Madison, WI 53708-8696
When using a delivery service:
WPS GHA
ATTN: Audit Supervisor
1717 W. Broadway
Madison, WI 53713-1834
Mail audit materials:
WPS GHA
ATTN: Audit Supervisor
P.O. Box 14172
Madison, WI 53708-0172
When using a delivery service:
WPS GHA
ATTN: Audit Supervisor
1717 W. Broadway
Madison, WI 53713-1834
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Try these links first.
Questions about Self-Service?
(866) 518-3285
7:00 am to 5:00 pm CT M-F
Try these links first.
Questions about Self-Service?
(866) 518-3285
7:00 am to 5:00 pm CT M-F
Try these links first.
Questions about Self-Service?
(866) 234-7331
8:00 am to 5:00 pm ET M-F
Try these links first.
Questions about Self-Service?
(866) 234-7331
8:00 am to 5:00 pm ET M-F
Portal User Manual – Editing User Accounts
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NPI Administrators are responsible for the users under their account. This includes resetting users’ passwords and secret questions and removing access when a user no longer needs access to the portal.
Locating a User’s Account
NPI Administrators can locate the account of a user they administer in two ways:
From My Dashboard:
If you know the user’s Login ID, you can use the User Search function on My Dashboard to go directly to the user’s account edit page. If you don’t know the user’s Login ID, you can also use the Find More Users button to go to the User Administration page to search for them.
From the User Administration page:
If you don’t know the user’s Login ID, you can use the Find Users function to locate them.
Updating a User’s Information
After locating the user’s account, you will enter the Edit User page where you can update the user’s personal information, reset their password or security Q&As (i.e., secret questions and answers), or update their service locations (NPIs). Use the buttons at the top of the page under Account Actions to access the password, security questions, and NPI functions. See below for additional information.
If you need to make changes to the user’s personal information, update the information in the Personal Information section and click the Save Changes button to make the update.
Resetting a User’s Password
One of the most common tasks an NPI Administrator will need to perform is resetting user’s password. NPI Administrators are the only users who can reset a Standard or Eligibility user’s password if they get locked out of the portal due to too many failed login attempts. Customer Service cannot reset passwords for Standard and Eligibility users.
To reset a user’s password, click the Reset Password button under Account Actions. A confirmation pop-up will appear confirming that you want to perform the action.
Resetting a User’s Security Q&As
Users rarely need to answer their Security Q&As (sometimes called the secret questions and answers) when using the portal. In some cases, a user may forget their questions and answers (or the format of their answers) when the portal does require the additional layer of security. NPI Administrators can clear the questions and answers for Standard and Eligibility users to allow them to access their account. The user will then select new questions and answers once they can access their account.
To reset a user’s security Q&As, select the Reset Security Q&As button under Account Actions. A confirmation pop-up will appear confirming that you want to perform the action.
Updating a User’s Service Locations (NPIs)
NPI Administrators are responsible for determining the level of access Standard or Eligibility user should have to portal based on their job duties. NPI Administrators are also responsible for removing a user’s access to an NPI if they no longer need it due to a change in job duties or termination of employment. Use the User Service Locations (NPIs) button under Account Actions to make changes to a user’s NPI access.
On the User Service Location screen, you can select what level of access the user should have for each NPI listed by selecting the appropriate radio button next to the NPI or by clicking the Remove button if the user should have no access to the NPI. If the user has access to multiple NPIs, and you need to make the same change to all of them, you can use the radio buttons above the list of NPIs to make the same change to all of them at once. Click the Save Changes button to confirm your update.
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