MAC Customer Experience Surveys
All Medicare providers and their staff are encouraged to complete the MAC Customer Experience (MCE) surveys. By completing the surveys, you can provide feedback on your experience with different WPS business areas and your overall experience with WPS as the MAC.
Currently available are surveys for:
- Audit & Reimbursement experience
- Appeals experience (1st level – redeterminations)
- Electronic Data Interchange (EDI) experience
- Online experience (rating wpsgha.com)
- Prior Authorization (PA) Request experience
- Provider Enrollment experience
- Provider Outreach and Education (POE) experience
- Targeted Probe and Educate (TPE) experience
Additional surveys will be added in the future.
To complete the Audit & Reimbursement survey, select the survey link located at the top of the Cost Report Audit Guides and Resources web page.
You can share feedback about your Appeals experience by accessing the survey link located at the top of our Appeals Guides and Resources web page.
To share feedback about your EDI experience, select the survey link located at the top of the Claims Guides and Resources web page.
To complete the online experience MCE survey, accept the pop-up invitation when it presents.
You can complete the PA survey using the URL (website address) provided on your PA decision letter. You can also share feedback about your PA request experience by accessing the survey link located at the top of our Claim Review Guides and Resources web page. Select J5A or J8A to access the PA survey link.
To share feedback about your Provider Enrollment experience, access the survey link located at the top of our Provider Enrollment Guides and Resources web page.
We encourage you to complete the POE survey if it is presented upon completion of an education event. You can also complete a POE survey by accessing the survey link located at the top of our Training Guides and Resources web page.
A link to the TPE survey is provided at the bottom of TPE results letters. You can also complete the TPE survey by selecting the survey link located at the top of our Claim Review Guides and Resources web page.
When completing an MCE survey, please be sure to add details about your experience so we know exactly what you liked or what we could do better. We encourage you to provide your email address so we may contact you if we have questions. If we reach out to you, it is key that you respond as your feedback will help us make sure every interaction with WPS is a positive experience.
Feedback Regarding WPS Government Health Administrators’ Performance
Contact the Centers for Medicare & Medicaid Services (CMS) to offer feedback to CMS regarding WPS Government Health Administrators performance as a Medicare contractor. To contact CMS and let them know about your experience with WPS Government Health Administrators, please write to:
J5 MAC Providers Contact
Region 7 - Kansas City
J8 MAC Providers Contact
Region 5 - Chicago