MAC Customer Experience Surveys
All Medicare providers and their staff are encouraged to complete the MAC Customer Experience (MCE) surveys. By completing the surveys, you can provide feedback on your experience with different WPS business areas and your overall experience with WPS as the MAC.
Currently available are surveys for:
- Online experience (rating wpsgha.com)
- Provider Enrollment experience
- Provider Outreach and Education (POE) experience
Additional surveys will be added in the future.
To complete the online experience MCE survey, accept the pop-up invitation when it presents.
To share feedback about you Provider Enrollment experience, access the survey link located at the top of our Provider Enrollment Guides and Resources web page.
We encourage you to complete the POE survey if it is presented upon completion of an education event. You can also complete a POE survey by accessing the survey link located at the top of our Training Guides and Resources web page.
When completing an MCE survey, please be sure to add details about your experience so we know exactly what you liked or what we could do better. We also encourage you to provide your email address so we can follow up with you if we have questions. Your feedback will help us understand what you like and what we can do better to make sure every interaction with WPS is a positive experience.
Feedback Regarding WPS Government Health Administrators’ Performance
Contact the Centers for Medicare & Medicaid Services (CMS) to offer feedback to CMS regarding WPS Government Health Administrators performance as a Medicare contractor. To contact CMS and let them know about your experience with WPS Government Health Administrators, please write to:
J5 MAC Providers Contact
Region 7 - Kansas City
J8 MAC Providers Contact
Region 5 - Chicago