We have established a hotline to provide assistance for several COVID-19 related issues, including:
- Initiating provisional temporary Medicare billing privileges via telephone
- Requesting accelerated/advanced payment
- Addressing questions regarding provider enrollment flexibilities afforded by the COVID-19 waiver
The phone number for our COVID-19 hotline is (844) 209-2567.
This hotline is exclusively for those topics listed above. It should not be used for normal billing inquiries, etc. To ensure our focus remains on providing access to care and payment during the public health emergency (PHE), please respect the use of this hotline. Please direct inquiries on how to complete an enrollment application, application status, or billing inquiries to our normal Customer Service toll-free numbers.
CMS COVID-19 Resources
Find CMS resources related to COVID-19, including COVID-19 Frequently Asked Questions (FAQs) on Medicare Fee-for-Service (FFS) Billing , on the CMS Current Emergencies web page.
Find CMS updates, announcements, and press releases in MLN Connects.
WPS GHA News Articles and Resources
RHC Productivity Standard Exception Requests for RHCs Impacted by COVID-19 – Part A Providers
2020 Annual Direct Data Entry (DDE) Recertification – Part A Providers