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Report Security Incidents

Users shall immediately report to WPS GHA any known or suspected:

  1. Activity that violates the "CMS Information Security Policies, Standards, and Procedures"
  2. Activity that compromises information security
  3. Other suspicious activity

Please contact WPS GHA Customer Service with the following information:

  1. User Information:
    • User Login ID
    • National Provider Identifier (NPI)
    • Provider Transaction Access Number (PTAN)
    • Tax Identification Number (TIN)
  2. Date and time the incident was identified
  3. Specific details of the security incident
  4. What steps, if any, have been taken by the WPS GHA Portal User since the incident was identified



To report a security incident, please call the WPS GHA Customer Service department at the following numbers:


MAC J5 Part A, B (IA, KS, MO, NE) and J5 National: (866) 518-3285

MAC J8 Part A, B (IN, MI): (866) 234-7331