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Customer Service Training Closures

In order to ensure the quality and consistency of the service we provide, our Customer Service lines will close for training from 7:30 AM to 3:30 PM CT (8:30 AM to 4:30 PM ET) on the third Friday of the month. Please make note of the next training date and plan ahead for this closure. Customer Service Representatives will not handle General Inquiries, Appeals, Reopenings, Provider Enrollment, and EDI calls during this time. The Interactive Voice Response (IVR) System and the WPS Government Health Administrators Portal will continue to be available for your use during any closures. 
In order to ensure the quality and consistency of the service we provide, our Customer Service lines will close for training from 7:30 AM to 3:30 PM CT (8:30 AM to 4:30 PM ET) on the third Friday of the month. Please make note of the next training date and plan ahead for this closure. Customer Service Representatives will not handle General Inquiries, Appeals, Reopenings, Provider Enrollment, and EDI calls during this time. The Interactive Voice Response (IVR) System and the WPS Government Health Administrators Portal will continue to be available for your use during any closures.  
In order to ensure the quality and consistency of the service we provide, our Customer Service lines will close for training from 7:30 AM to 3:30 PM CT (8:30 AM to 4:30 PM ET) on the third Friday of the month. Please make note of the next training date and plan ahead for this closure. Customer Service Representatives will not handle General Inquiries, Appeals, Reopenings, Provider Enrollment, and EDI calls during this time. The Interactive Voice Response (IVR) System and the WPS Government Health Administrators Portal will continue to be available for your use during any closures.  
In order to ensure the quality and consistency of the service we provide, our Customer Service lines will close for training from 7:30 AM to 3:30 PM CT (8:30 AM to 4:30 PM ET) on the third Friday of the month. Please make note of the next training date and plan ahead for this closure. Customer Service Representatives will not handle General Inquiries, Appeals, Reopenings, Provider Enrollment, and EDI calls during this time. The Interactive Voice Response (IVR) System and the WPS Government Health Administrators Portal will continue to be available for your use during any closures. 

 

September 15, 2023

October 20, 2023

November 17, 2023

December 15, 2023

Holiday Closures

WPS Government Health Administrators will close for the following holidays:

Holiday Date
Veterans Day November 10, 2023
Thanksgiving Holiday November 23-24, 2023
Christmas December 25, 2023
New Year’s Day January 1, 2024

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